Return Policy

For defective and incorrect items, we have a 7-days exchange policy upon receipt of order, subject to the following terms and conditions:

• Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.
• Items purchased as part of a set or a multi-item pack must be returned as a whole set.
• If you change your mind about the product, please see the instructions below.
• This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.

For returns, please contact us at clvshoppes@gmail.com with your order number and information on the affected item. Returned items must meet the requirements above. Refund is only applicable if the exchange item is out of stock and will refund in points only.

What do I do if I had an allergic  

If you experienced an allergic reaction, please stop using the product. Refund will be given in points into your account. And you need to post back the product on your cost within 7 days upon received.

What happens if I am unhappy with the product I purchase, or I changed my mind?

You can get exchange for other products, points will be given back to your account to purchase for items you want. You need to post back the product on your cost within 7 days upon received. Item must be in its original purchase condition, packaging must be unopened, unused, unmarked and not defaced in any manner.

Can I test the products before buying them online?

As we are an online store, we do not have an option to test the products before purchasing them. However, we do have a dedicated team of beauty experts that are ready to answer all your beauty questions.

What about postage charges?

You would have to bear the postage fees for shipping item(s) back to us during the return process.

Contact Us

If you have any questions on how to return your item, kindly email to clvshoppes@gmail.com.